Superior Service + Satisfaction = the Palm Classic Apparel guarantee.
We want you to love what you ordered. We understand that for whatever reason, occasionally things don't work out. If something isn't right, let us know. We guarantee everything we sell without reservation.
We make every attempt to keep our website updated, but occasionally an item sells out ahead of our changes. If this happens, ( and we hope it won't! ) , you'll be notified by email.
We accept Master Card, Visa, American Express and Discover on web orders. Sales tax will only be charged on purchases sent to Connecticut addresses.
- Orders will be shipped within 48 hours pending availability and credit card verification.
- Orders placed Friday will be processed the following Monday.
- We ship via FedEx and UPSPS.
- Delivery times do not include Saturdays, Sundays, or Holidays
- Saturday and Next Day delivery are available at an additional charge - please call the store to make arrangements.
Please Call First Before Returning Merchandise
Returns and exchanges are accepted on unworn items in new condition, with All Tags Attached. We must receive your return/exchange within 14 days of receipt of purchase. Pack and securely seal the merchandise, including the original receipt, and send insured. We cannot accept responsibility for packages we do not ship ourselves.
Once we receive your return and verify you met the required return policy, a refund will be applied to your credit card within 3-5 business days. Palm Classic Apparel does not refund shipping and handling charges. In store purchases can be returned for store credits only.
Sale merchandise and special orders are final and non-refundable
Free Ground Shipping on Orders over $200
Complimentary Gift wrapping available by request
Personal Shopping Assistance. If you're stuck on what to purchase, give us a call. Whether you're struggling with fit, color, or budget concerns, we will help guide you to the look that will make you look and feel your Lilly best.
Thank you for your order, we hope the experience was enjoyable.